Manager, Program Operations and Community Support
Girls Who Code
Posted last month
About this role
The role will oversee Inbound Support Specialists and part-time community moderators; own participant and community escalation processes; manage support workflows, FAQs, macros, training resources, and knowledge-management practices; and oversee K-12 and 18+ incentive strategy and related terms and conditions. Seeking a candidate with experience managing remote teams and leading the adoption of new technical systems. They also bring customer service experience and a commitment to Girls Who Code's mission. This role is NYC-based and requires 2 in-office days per week. Girls Who Code is an international nonprofit organization with a mission to close the gender gap in technology.
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About Hey Famm
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