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Customer Experience - build with AI
kovo
Posted last month
About this role
You’ll help shape the foundation of AI-powered customer experience at Kovo by improving workflows, identifying patterns in customer conversations, and scaling support intelligently as the company grows. Handling tickets manually is still a core part of the role. You’ll dive deep into complex or high-stakes issues when human judgment and empathy matter most. Kovo is expanding access to financial tools for people historically excluded from the traditional credit system. They believe everyone deserves the opportunity for economic independence and they are building products that help people establish financial identity and unlock opportunity.
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