Member Experience Specialist
Thatch
Posted 3 weeks ago
About this role
We're hiring a Member Experience Specialist based in our San Francisco office to support Thatch members — the people at the heart of our platform — and ensure they can access and navigate their healthcare with confidence. You’ll be the human element of Thatch, serving as a trusted point of contact for members across their member journey. You’ll educate new members on their benefits, help solve complex problems that emerge in the healthcare experience, and ensure our members feel supported in challenging moments. Thatch is rewiring how health benefits work. The mission at Thatch is to build a healthcare system people love.
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