School Success Manager

About this role

As a Customer Success Manager at Marble, you'll own a portfolio of school partnerships end-to-end — serving as both a trusted advisor and a growth driver for the counselors you work with. You'll bring a consultative, sales-minded approach to every partnership: helping counselors identify more students who could benefit from Marble's services and holding yourself accountable to referral and engagement metrics. You'll also be the day-to-day operational backbone for your schools — responding quickly to questions and concerns, navigating complex situations with empathy, and proactively finding opportunities to deepen each partnership. You'll own outcomes, not just activities, and you'll help us shape how the we partner with schools at scale by collaborating with other functions, improving internal processes, and automating workflows. Marble Health is tackling the youth mental health crisis head-on... partnering with school counselors to connect students to licensed therapists through insurance they already have, no waitlists, no barriers.