Director, Scaled Customer Success
newsela
Posted last week
About this role
Looking for a Director, Scaled Customer Success to join the Customer Success team. Reporting to the VP, Customer Success, you will be responsible for defining and leading the strategy, execution, and performance of Newsela’s scaled customer segments, including SMB and Schools. You will lead frontline managers, design and optimize our scaled coverage model, and ensure our teams are delivering strong customer outcomes across adoption, retention, renewal readiness, and long-term account health. Newsela is a leading education technology company dedicated to meaningful classroom learning for every student.
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